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In Store Pick up*

The quickest and easiest way to place an order for in-store pickup is to contact the location you wish to pickup from directly. Simply let our team know what you are looking for and they will be able to set your product aside and you can pay in store. Our team will be able to schedule your pickup with you, as early as same-day.

Store opening hours and contact information, can be found here

 

Online

If you want us to deliver to you, we will do it with pleasure. We offer free shipping on orders above $200.

To place an online order, simply proceed to checkout and pay. Please note that online purchases may take up to 3 business days to process fully.  

*Please ensure your shipping address matches the billing address associated to your payment method.  We regrettably cannot ship any orders where this address does not match or to Quebec as this is outside of our coverage zone. 

We also do not ship to PO. Boxes as we require a direct signature.  

Once we receive the direct signature confirmation the order is considered complete. 

 

What happens after I place my online order?

Our online shopping experience has three stages:

  1. Order received : you will get an order number.    Payment will be shown on your credit card as the funds will be set aside, but it has not yet reached Jump+
  2. Payment received : our payment processor has confirmed your payment. At this point the product will be removed from inventory and allocated to you.
  3. Order shipped : Our team has prepared your order and you will receive a second email with a tracking number. If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.   
  4. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

* jump+ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Shipment and Transit times differ province to province, 

If you have additional questions, please check our  FAQ page

Shipping notification : During Covid, the individual on the order is required to receive the product